About
About Townferry
Hotels and dining concepts operated for consistency guests can feel every visit.
Townferry works with ownership groups and independent operators who need hospitality that scales without losing character. We write service standards, train floor teams, and audit guest touchpoints the way a mystery guest would — before complaints reach review sites. Whether you are opening a third location or stabilising a seasonal property, we focus on the moments guests remember: check-in clarity, room readiness, and how quickly and generously you fix what went wrong.
Our operations playbooks are written for the staff who actually run the shift, not for a binder on the manager's shelf. Standards are reviewed quarterly against guest feedback, competitor changes, and staffing realities — because a standard that nobody can execute is just documentation of an aspiration.
In production
8
Properties supported
4.6
Average guest rating
22
Years in hospitality
93%
Repeat visit rate
What people say
The people who signed off on the work.
Guest scores moved six points in a quarter because housekeeping and front desk finally shared the same definition of ready.
Isabelle Marchand
Hotel owner
Our weekend service stopped falling apart when they rebuilt the section chart and pre-shift brief. Simple, but we had never written it down.
Carlos Mendez
Restaurant operator
Write to Townferry
Hotels and dining concepts operated for consistency guests can feel every visit.