Talk to Townferry

Questions

The ones we get asked before the work starts.

Do you manage properties directly?

We operate select assets under a management agreement and advise others on an advisory retainer. Scope, fee structure, and performance metrics are defined in the engagement letter before we begin — no ambiguity about who makes which decisions.

Can you help with branding?

We focus on operations and the guest experience rather than brand identity or marketing creative. For branding needs we refer to specialist partners with whom we have worked and whose work we can stand behind.

Do you work with seasonal properties?

Yes. Opening and closing checklists, winterisation schedules, and rehire plans are part of our seasonal operations playbook. We recommend completing training in the two weeks before soft opening, not the night before peak season.

How do you measure improvement?

Guest review scores, front-desk complaint logs, and internal audit scores tracked monthly. We set a baseline in the assessment phase and report against it at each review — not against a generic industry benchmark.